As to stand being the head of the management I address this problem always to the staff team to take it seriously with no toleration given, they know that already, We can be lenient, yes, but it depends on a certain situation, it is somehow a campaign for us to reach our aim to clean up those toxic players that makes the environment of the server vile, we're making this server a hub where you can play and no other than that.
I myself can say that I'm strict when it comes to this matter, I am no ones friend and also not a one sided, if you deserve it, I give it to you. And for the banter or sarcasm, make it sure it is in place not by getting out of hand. it is an pre emptive warning, as we have said, we give no chances those who does not deserve to be given.
And to share my outlook regarding players attitude, I don't carry those burden personally, I don't speculate it as their personal behavior in real life, what's in the game, stays there.
So again, to make it all short, we take this problem seriously and for those who already got banned due to this reason, sorry but you ain't welcome anymore unless I/we can see that you've changed at all without any appeals. There's still room for improvement but as what I have said, toxicity is never welcome, just shut up and play